Real people. Real answers.
From the people who know your machine.
When a question comes up on your production floor, you need someone who understands the equipment and what’s at stake. Parker’s hands-on technicians build, work on, and support our freeze dryers. They’re here to help you find the next step.
THE PARKER DIFFERENCE
Technical support with actual technical experience.
Your freeze dryer is part of your operation, not just a piece of equipment on a spec sheet. Our service team brings firsthand knowledge of Parker systems to troubleshooting, maintenance questions, and the everyday decisions that keep production moving.
Talk through what you’re seeing with someone who understands how your machine is built and how it runs. With your permission, our team can also remotely access your system to take a closer look. We’ll help assess the issue and identify a practical path forward.
What we support
Installation
Startup and first cycles at your facility.
Operator training
Hands-on training for the people running it daily.
trouble shooting and repair
Diagnoses remotely, site visits when needed.
Preventative maintenance
Catch wear before it costs you a batch.
Replacement parts
The right part for your assets.
remote Support
Diagnoses remotely, site visits when needed.
Parker KPI: stay ahead of maintenance
Monitor refrigeration, vacuum, and product temperatures from desktop or mobile. Schedule maintenance, keep service logs, and review past runs so small issues get caught before they cost you a batch.
Request Service
Tell us what's going on.
A Parker technician will follow up within 3 business days. If it's a batch risk, call.
Need someone now?
Phone: 605-910-5843 Option #2
Email: service@parkerfreezedry.com
Hours of Operation: Monday - Friday 8:00 AM to 5:00 PM CST
Your machine has a team behind it.
Reach out to our skilled team for any of your service needs.